This Privacy Policy explains how Clean Sweep Services handles personal data in connection with its website and move-in and move-out cleaning services in Malaysia. It applies to inquiries, bookings, service delivery, and related communications.
We may collect identification and contact details, property and access information, service preferences, appointment details, payment-related records, and any photographs or notes you choose to provide for scope review. We may also process correspondence and limited technical data needed to operate the website and handle requests.
We receive data from contact forms, phone calls, email messages, booking arrangements, property condition reviews, appointment and access confirmations, and completion handovers. Some technical data may be generated automatically when the website is used, such as device or browser information and basic usage records.
We may use essential cookies needed for site operation, preference cookies that remember limited settings, and analytics or performance cookies that help us understand how the site is used. Cookie use is kept to standard website functions and may vary depending on the features you access.
You may manage cookies through your browser controls, including blocking certain cookies or deleting stored cookies. If cookies are disabled, some site functions may not work as intended, especially where they support form handling or basic session continuity.
We use personal data to respond to inquiries, review property details, prepare quotes, confirm appointments and access arrangements, carry out cleaning visits, coordinate handover timing, process payments, maintain records, manage customer communications, improve website reliability, and meet legal or accounting obligations.
We may share personal data with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us run the business. These parties are expected to handle information for the agreed purpose and under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information to protect our rights, investigate misuse, or support the establishment, exercise, or defence of legal claims.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in appropriate circumstances.
To make a privacy request, provide enough information for us to identify the relevant record and assess the request. We may need additional details before acting, and we may decline a request where the law allows us to do so.
We retain personal data for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we will delete it or de-identify it where practical.
When this policy is updated, the revised version will apply from the stated effective date. If a change materially affects how we handle personal data, we will take reasonable steps to make the update visible through the website or other appropriate communication channels.
